Delete your Donya account

1. Open the Donya app, or go to donya.store, and sign in.
2. Open Profile.
3. Press «Delete account» → «Delete my account».
4. Type your password, tick «I understand it cannot be undone» and confirm.

Open orders first

If you are a buyer with an order that is still open, cancel it or wait until it is delivered; then you can delete the account.

Employees cannot delete their own account: the shop owner removes them from the shop.

• Your account: name, email, phone number, password and profile photo
• Saved addresses, cart, wishlist, review photos, push notification tokens and all sign-ins
• For sellers: the shop with its products and photos, sales, purchases, expenses, cash drawer, loans, reports, money history, staff and the staff's sign-in accounts

• A buyer's past orders and reviews stay with the sellers (they need them for their own records), under «Deleted buyer» — without your name, address or phone number.
• Database backups are kept for 7 days; after that your data is gone from them too.
• Server logs (IP address and time of requests) are deleted after 14 days.

Cannot sign in?

Reset your password from the sign-in page, or write to us from the email address of your account and we will delete it for you.

Questions or problems? Contact Donya:

Email: [email protected]

Phone / WhatsApp: +93 78 617 4307

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